Terms of service

Last updated: 11 August 2026

These terms govern your use of www.myplonk.co.za and any order you place with us. Placing an order means you accept them. Please read them before you buy.

1. Who we are

Plonk is a trading name of Southforge Group (Pty) Ltd, a company registered in South Africa.

  • Registration number: K2026513811
  • Address: 12 La Mercy Dunes, 154 South Beach Road, La Mercy, 4399
  • Email: hello@myplonk.co.za
  • Website: www.myplonk.co.za

In these terms, "we", "us" and "our" mean Southforge Group (Pty) Ltd. "You" means the person placing the order.

2. Our products

Every Plonk tray is made by hand. Colour and finish vary slightly from tray to tray. Small variations are a feature of how the product is made, not a defect.

Product photographs are as accurate as we can make them. Screen settings affect how colour appears, so the tray you receive may differ marginally in tone from the images on the website.

Dimensions and weight given on the product page are approximate and may vary by a few millimetres and grams.

3. Orders

  1. Your order is an offer to buy. A contract is formed only when we send you an order confirmation email.
  2. We may decline an order — for example, if stock has run out, if a price or description was published in error, or if we cannot deliver to your address. If we decline after you have paid, we refund you in full.
  3. Check your order confirmation carefully. If anything is wrong, email hello@myplonk.co.za within 24 hours and we will correct it if the order has not yet been dispatched.

4. Prices and payment

  1. Prices are in South African Rand and include VAT where applicable.
  2. Shipping is charged separately and shown at checkout before you pay.
  3. Payment is processed by our payment provider. We do not store your card details.
  4. We may change prices at any time, but changes do not affect orders already confirmed.
  5. If a product is listed at an obviously incorrect price, we are not obliged to fulfill the order at that price. We will contact you, and you may confirm at the correct price or cancel for a full refund.

5. Delivery

  1. We deliver within South Africa. For orders outside South Africa, email us before ordering.
  2. Orders are dispatched within 3-5 business days. Delivery typically takes 3-5 business days in metro areas and 5-10 business days in outlying areas.
  3. Delivery timeframes are estimates, not guarantees. We are not liable for courier delays outside our control.
  4. Someone must be available at the delivery address to receive and sign for the parcel. Failed deliveries caused by an incorrect address or nobody being available may incur a re-delivery fee.
  5. We do not deliver to PO boxes.

6. Risk and ownership

Risk in the goods passes to you on delivery. Ownership passes once we have received payment in full.

7. Damaged or incorrect items

Inspect your parcel on arrival. If a tray arrives damaged or you receive the wrong item, email hello@myplonk.co.za within 7 days of delivery with photographs of the item and the packaging. We will replace it or refund you, and we cover the return shipping.

8. Returns, refunds and cancellations

Our full policy is set out in the Refund and Cancellation Policy, which forms part of these terms.

In short: you have 30 days to return an unused tray in its original packaging for a refund. You also have the right to cancel any online order within 7 days of receipt under section 44 of the Electronic Communications and Transactions Act.

9. Warranty

We warrant each tray against defects in materials and workmanship for 12 months from the date of delivery. This is in addition to your rights under section 56 of the Consumer Protection Act.

The warranty does not cover:

  1. Normal wear, marking or patina from everyday use
  2. Damage from misuse, dropping, or excessive weight
  3. Water damage, submersion, or cleaning with solvents or abrasives
  4. Damage from exposure to direct sunlight or extreme heat over time
  5. Trays that have been modified, repaired or altered by anyone other than us

10. Care and use

The tray is designed for domestic use. It is not heatproof, waterproof, or a chopping surface. Wipe the vinyl with a damp cloth and mild soap. Do not submerge the tray, and do not place items straight from the oven or stove on it. Damage caused by ignoring this is not covered by the warranty.

The studs that hold the vinyl and fabric in place are functional fixings, not decoration. They have sharp shanks beneath the surface. Do not pull or lever them out, and keep the tray away from small children who might try. A stud that has been removed leaves a sharp point and a tray and a choking hazard for small children.

11. Your rights under the Consumer Protection Act

Nothing in these terms limits your rights under the Consumer Protection Act 68 of 2008, including your right to safe, good quality goods and to return goods that are defective within six months of delivery for a repair, replacement or refund of your choosing.

12. Intellectual property

The Plonk name, logo, product designs, photography and website content belong to us. You may not reproduce, resell or use them commercially without our written permission. Buying a tray gives you the tray, not the rights in it.

13. Privacy

We collect and process your personal information in line with the Protection of Personal Information Act 4 of 2013. See our Privacy Policy for detail on what we collect and why.

14. Liability

  1. We are responsible for supplying goods that match their description and are of good quality.
  2. We are not liable for indirect or consequential loss — for example, loss of income or damage to other property — arising from the use of the tray, except where the law does not allow us to exclude that liability.
  3. Our total liability for any order is limited to the amount you paid for that order, except where the Consumer Protection Act provides otherwise.

15. Events outside our control

We are not liable for delays or failures caused by events beyond our reasonable control, including load shedding, courier disruption, strikes, natural events, or supplier failure. If such an event materially delays your order, we will tell you and you may cancel for a full refund.

16. Changes to these terms

We may update these terms from time to time. The version published on the website when you place your order is the version that applies to that order.

17. Governing law

These terms are governed by South African law. Disputes are subject to the jurisdiction of the South African courts. You may also refer a complaint to the National Consumer Commission or an accredited consumer ombud.

18. Contact

Southforge Group (Pty) Ltd t/a Plonk Registration number: K2026513811

12 La Mercy Dunes 154 South Beach Road La Mercy 4399

hello@myplonk.co.za