Shipping policy
Last updated: 11 August 2026
Every tray is made by hand, so there's a short wait before yours goes out the door. Here's what to expect.
Where we deliver
We deliver anywhere in South Africa. We don't deliver to PO boxes.
If you're outside South Africa, email hello@myplonk.co.za before ordering and we'll quote you.
What it costs
R100 flat rate, anywhere in South Africa, free delivery on orders over R999.
Shipping is shown at checkout before you pay.
Dispatch
We dispatch within 2–3 business days of your order. Each tray is made by hand, so during busy periods this can take the full three days.
If anything is going to take longer than that, we email you before the deadline passes.
Delivery times
Once your tray is with the courier:
| Area | Typical delivery |
|---|---|
| Main centres | 2–3 business days |
| Outlying areas | 5–10 business days |
These are estimates from our courier, not guarantees. Load shedding, weather and peak season all affect these times.
Tracking
You'll get a tracking number by email as soon as your parcel is collected. If the email hasn't arrived within 24 hours of your dispatch confirmation, check your spam folder, then email us.
Delivery days
We ship Monday to Friday. Orders placed over a weekend or public holiday are counted from the next business day.
Receiving your parcel
Someone needs to be there to accept and sign for it. The courier makes one attempt and will contact you to arrange a second.
If a delivery fails because the address was wrong or nobody was available, a re-delivery fee may apply.
Please check the parcel before signing. If the outer packaging is visibly damaged, note it with the driver and photograph it.
Packaging
Your tray travels in a courier bag with the Plonk box inside. Nothing about the outside is precious, as long as the Plonk inside is undamaged.
If something goes wrong
Parcel late. If your order passes the delivery window above, email hello@myplonk.co.za with your order number and we'll chase the courier.
Parcel arrives damaged. Email us within 7 days of delivery with photographs of the tray and the packaging. We collect at our cost and send a replacement or refund you in full, including shipping. See our Refund and Cancellation Policy.
Parcel marked delivered but not received. Tell us within 7 days. We'll pull the proof of delivery from the courier and take it from there.
Contact
Southforge Group (Pty) Ltd t/a Plonk Registration number: K2026513811
12 La Mercy Dunes 154 South Beach Road La Mercy 4399
hello@myplonk.co.za